Description du poste
Order management:
- As a Customer Care Representative, you are responsible for reviewing and processing incoming orders vs. customer requirements and agreements made, order fulfillment/confirmation, etc.
- Deliver support to the portfolio of customers as a Single Point Of Contact (SPOC).
- You need to carry out smooth delivery executions together with “no surprises” invoices whether it’s a small delivery or a FCL shipment.
- The Customer Care Representative needs to make sure the customer receives his order on the agreed delivery date under the agreed conditions and bill accordingly.
Sales support & Customer Success Management:
- Provide support to Sales and Account Managers for respective customers.
- Co-preparing important customer meetings, sending all required sales documents (pricelists, quotations/offers, order confirmations, invoice documents, etc.).
- Customer Self Service support involves providing support to customers using CRC’s self service tools (Sana Webstore, EDI, MyCRC).
After Sales:
- As a Customer Care Representative, you are responsible for the After Sales Support & Certification which implies providing and ensuring that all required documents and certificates are in place (letter of guarantee, REACH certificates, MSDS & TDS, ROHS certificates, customs tariff codes, cover ADR requirements, VOC, etc.).
- Customer claims & RMA’s handling where you will be taking notes of customer claim details and return requests, initiating the resolution of these claims internally, issuing required documents like return paperwork, credit notes/price corrections, proof of delivery, etc.
As a Customer Care Representative, you have a good understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment.
- You have organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements.
- Strong communications skills in verbal and in writing to build good relationships with customers and colleagues without too much effort.
- Strong MS Office skills, preferably in an O365 environment (Word, Excel, Teams, Powerpoint, etc).
- Prior experience or understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset.
- Proficiency in German together with good English skills. Other European languages are considered as a very important plus for application in your dealings with customers in the widerEMEIA region.
Informations supplémentaires
- Statut
- Actif
- Formation requise
- Grade de Bachelier
- Lieu
- Zele
- Type de Contrat
- Jeune diplômé
- Date de publication
- 29-11-2024
- Secteur
- Administration / Secrétariat
- Permis de conduire BE/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Arabe
Administration / Secrétariat | Jeune diplômé | Grade de Bachelier
