Helpdesk à Brussels

Description du poste

• Act as the first contact point for all business users related questions;
• Ensure and perform all communication with the end-users;
• Provide services to all stakeholders; handling and documenting all requests;
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team;
• Keep any user manuals, FAQ, wikis and information dashboards up–to-date by documenting all relevant information;
• Perform end-user related functional compliance tests on the new releases.

• Very good oral and written communication skills in English and French. Knowledge of additional languages is a plus;
• Good knowledge of Microsoft Office Suite.
• Strong analytical, problem solving and learning skills;
• Able to work in an international and multicultural environment 
• Flexible;
• Independent;
• Team player.

Informations supplémentaires

Statut

Actif

Formation requise

Grade de Bachelier

Lieu

Brussels

Type de Contrat

Jeune diplômé

Date de publication

28-11-2024

Secteur

Administration / Secrétariat

Permis de conduire BE/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Arabe