Description du poste
Your main responsibility as a Return Dossier Coordinator is doing sales administration with a focus on kitchen retail returns, service and special request.
Besides that your responsibilities are the following:
- Order input & support.
- Sales admins supply chain management (SCM) support by inputting orders in Next-ERP
- Processing mails.
- Answer phone calls of customers who require more info and follow up.
- Bring structure in Returns way of working; and track progress week after week.
- Follow up on long pending cases and react on urgent cases.
- Delegate Audio Visual Division tasks to Audio Visual Division once summary of to-dos is made.
- Take action and communicate with internal divisions and customers in order to solve issues.
- After sales/KRT service & dealer entry.
- Admin concerning after sales service; input in dealer system.
- Take the customer experience lead together with TL.
- Find asap solutions in contact with supply chain manager, sales & marketing.
The ideal Return Dossier Coordinator recognize themselves in the following profile:
- Good social and communication skills
- Very accurate while working with data
- Hands-on and pro-active mindset
- Bachelor degree
- Trilingual (Dutch, English and French)
- Customer focus
- Empowerment
- Speed
- Challenge
- You are innovative (we move fast and take big risks).
- You are passionate (we reveal in what we do).
- You are collaborative (we recognize that we are all in this together).
Informations supplémentaires
- Statut
- Actif
- Formation requise
- Grade de Bachelier
- Lieu
- Diegem
- Type de Contrat
- Jeune diplômé
- Date de publication
- 29-11-2024
- Secteur
- Administration / Secrétariat
- Permis de conduire BE/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Arabe
Administration / Secrétariat | Jeune diplômé | Grade de Bachelier
