Return Dossier Coordinator à Diegem

Description du poste

Your main responsibility as a Return Dossier Coordinator is doing sales administration with a focus on kitchen retail returns, service and special request.

Besides that your responsibilities are the following:

• Order input & support.
• Sales admins supply chain management (SCM) support by inputting orders in Next-ERP
• Processing mails.
• Answer phone calls of customers who require more info and follow up.
• Bring structure in Returns way of working; and track progress week after week.
• Follow up on long pending cases and react on urgent cases.
• Delegate Audio Visual Division tasks to Audio Visual Division once summary of to-dos is made.
• Take action and communicate with internal divisions and customers in order to solve issues.
• After sales/KRT service & dealer entry.
• Admin concerning after sales service; input in dealer system.
• Take the customer experience lead together with TL.
• Find asap solutions in contact with supply chain manager, sales & marketing.

The ideal Return Dossier Coordinator recognize themselves in the following profile:

• Good social and communication skills
• Very accurate while working with data
• Hands-on and pro-active mindset
• Bachelor degree
• Trilingual (Dutch, English and French)
• Customer focus
• Empowerment
• Speed
• Challenge

• You are innovative (we move fast and take big risks).
• You are passionate (we reveal in what we do).
• You are collaborative (we recognize that we are all in this together).

Informations supplémentaires

Statut

Actif

Formation requise

Grade de Bachelier

Lieu

Diegem

Type de Contrat

Jeune diplômé

Date de publication

29-07-2025

Secteur

Administration / Secrétariat

Permis de conduire BE/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Arabe